win XP can't boot up even from CD (XP)

[ken]

Hi!

My friend has a following problem with her computer bought less than a year
ago. She can still use the warranty, but since repair shop is 500 km away, I
would like to check here first if anyone can guess the cause and solution.

She isn't very "computer-friendly" person so here is her explanation how it
happened inthe first place:

she was in the middle of the process of installation of a game (Medal of
Honour 2 I think) when system collapsed. After AUTO-restart, windows stopped
in the process of bootinng up. When I came to the place, situation was like
this:

after first "bios" screen and checking disks, computer just stops and screen
is blank (black). No sounds (beeping or anything). When I put windows CD
(and it's set in BIOS to boot first from CDROM) it says "Booting up from CD
ROM", after that I can hear CD starts spinning, and then again the same:
blank screen, nothing happens.

What can it be?

I don't know the exact data about processor and RAM, but i's new computer,
so I guess its Pentium IV with enough RAM and prior to this it was working
OK. Windows XP.

Thanks.

[Wayne Tiffany]

The first thing I would try is to restore the registry to a previous point.
Here are the instructions from the help system. Of course, you need to
start with #4.

WT

To start the computer using the last known good configuration

1.. Print these instructions before continuing. They will not be available
after you shut down your computer in step 2.
2.. Click Start, click Shut Down, and then, in the drop-down list, click
Shut down.
3.. In the Shut Down Windows dialog box, click Restart, and then click OK.
4.. When you see the message Please select the operating system to start,
press F8.
5.. Use the arrow keys to highlight Last Known Good Configuration, and
then press ENTER.
6.. If you have a dual-boot or multiple-boot system, choose the
installation that you need to access using the arrow keys, and then press
ENTER.
Notes

a.. Choosing Last Known Good Configuration provides a way to recover from
problems such as a newly added driver that may be incorrect for your
hardware. It does not solve problems caused by corrupted or missing drivers
or files.
b.. When you choose Last Known Good Configuration, only the information in
registry key HKLM\System\CurrentControlSet is restored. Any changes you have
made in other registry keys remain.
c.. NUM LOCK must be off before the arrow keys on the numeric keypad will
function.

Post by ken
Hi!
My friend has a following problem with her computer bought less than a year
ago. She can still use the warranty, but since repair shop is 500 km away, I
would like to check here first if anyone can guess the cause and solution.
She isn't very "computer-friendly" person so here is her explanation how it
she was in the middle of the process of installation of a game (Medal of
Honour 2 I think) when system collapsed. After AUTO-restart, windows stopped
in the process of bootinng up. When I came to the place, situation was like
after first "bios" screen and checking disks, computer just stops and screen
is blank (black). No sounds (beeping or anything). When I put windows CD
(and it's set in BIOS to boot first from CDROM) it says "Booting up from CD
blank screen, nothing happens.
What can it be?
I don't know the exact data about processor and RAM, but i's new computer,
so I guess its Pentium IV with enough RAM and prior to this it was working
OK. Windows XP.
Thanks.

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[Lew Pitcher]

Post by ken
Hi!
My friend has a following problem with her computer bought less than a year
ago. She can still use the warranty, but since repair shop is 500 km away, I
would like to check here first if anyone can guess the cause and solution.

[snip]

Post by ken
I don't know the exact data about processor and RAM, but i's new computer,
so I guess its Pentium IV with enough RAM and prior to this it was working
OK. Windows XP.

I'm sorry, but comp.windows.x is not the proper forum to post this sort of
question, and you probably won't get much help here.

You see, the topic of comp.windows.x is the X networking protocol, and the
graphical windowed environments that use it. This forum has nothing to do with
discussions about Microsoft Windows other than (perhaps) discussing X
implementations on them.

Your question has nothing to do with X, and probably should be asked in one of
the comp.os.ms-windows.* newsgroups instead.

Sorry

[Harry]

ken wrote...

Post by ken
after first "bios" screen and checking disks, computer just stops and screen
is blank (black). No sounds (beeping or anything). When I put windows CD
(and it's set in BIOS to boot first from CDROM) it says "Booting up from CD
blank screen, nothing happens.
What can it be?

If you can see something during boot, your monitor appears OK.

Can you boot up to a WinME booting floppy?
If so, run PQMagic dos application to fix the hard drive.
Then install the OS from DOS.